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Can
my order be RUSHED?
In most cases we can rush your order. Most orders take 3-5 business
days to produce from the day your order is placed, unless otherwise
noted. If you know you have a shorter time frame, please let your
customer care person know and we will make every effort to meet
your time frame.
Can my order be shipped
to multiple locations?
In most cases the answer is yes. Each individual factory has their
own sets of rules for drop shipping to separate destinations and
their own associated fees. Please ask your customer care representative
about drop ship templates when shipping to more than 1 location.
Templates must be filled out exactly as shown in order to take advantage
of the lowest price in drop ship fees.
Drop ship fees do not include shipper boxes, ice
(in warm weather) or shipping costs unless specifically stated on
your order acknowledgement. These associated costs are additional.
Is shipping included
in the cost of the products?
No. Shipping is at an additional charge.
Has my order shipped?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone with
the carrier. Most companies can provide an estimated delivery date.
After placing an order with CEShoppes please White List: @CEShoppes.com,
so you will be able to receive all correspondence from our customer
care representatives.
How do I track my
order?
The morning after your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment.
We encourage you to track your package online or on the phone
with the carrier. Most companies can provide an estimated delivery
date.
My order never arrived
Be sure that all of the items in your order have shipped. If you
received your package tracking numbers, check with the shipper
to confirm that your packages were delivered. If your packages
each show a status of "delivered", please verify the
name of the person who signed for your packages. In most cases,
your order is in your building with the person who signed for
them and they have not been delivered to you yet. If your package
says "delivered" and you are unable to identify the
signer, call customer care at (888) 249-0420 to verify that the
shipper delivered to the correct address.
What should I do
if an item is missing from my shipment?
Be sure that all of the items in your order have shipped already.
If your order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact
customer care for assistance.
How do I change quantities?
Please call our customer care department immediately to change
quantities of an item. If your order is not in production this
may be possible.
How do I cancel an
item in my order or cancel my entire order? If you wish to
cancel an order that is already in progress, you will need to follow
up your phone call with a written email or fax to confirm cancellation.
Which Credit Cards
do you accept?
We accept Visa, MasterCard, American Express, Discover. Personal
checks are accepted, however, your check will need to clear our
bank prior to your order being shipped. All orders are prepaid.
FOREIGN ORDERS:
Our Foreign shipment policy is as follows:
ORDERS TO CANADA, Hawaii and Alaska We accept Visa, MasterCard,
American Express or Discover in US Funds. All other shipments originating
outside the US or shipping outside the US requires funds to be wire
transfered prior to your order shipping.
All orders shipped to Canada are subject to a
Canadian tax (GST) and brokers fees on the recipients end. This
tax is charged by the Canadian government and it is NOT included
in your normal shipping and handling charges. It is paid on the
receiving end and not the shipping side.
I am outside the
U.S. and want to ship within the U.S do you take credit cards?
For all orders originating in a foreign country whether
they are being shipped in the U.S. or outside of the U.S are required
to prepay amount due in USD via wire transfer. We will provide
you with an order acknowledgment at the time of your order with
the cost of the order. Production will not begin until we receive
your wire.
PRICING
All product details and prices are subject to change without notice.
CEShoppes is not responsible for errors in pricing, or price increases.
You will receive an order acknowledgement that must be signed prior
to us placing your order with the factory. The correct pricing,
if incorrect on the website will be shown here. We make every effort
possible to obtain correct pricing from our factories and place
that pricing on the website as soon as we are notified of price
changes.
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