A Creative Gift - Unique Gifts for Every Occasion

"Your personalized gift selections are great! Choosing a monogram gift for my sisters wedding was easy and the gift arrived right on time. Thank you!"
Jill Berry, MA
A Creative Gift is Part of CEShoppes
           
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Personalized Gifts
 
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CEShoppes accepts Visa, Mastercard, American Express, Discover , ECheck and Wire Transfer



Commonly Asked Questions

Can my order be RUSHED?
In most cases we can rush your order. Most orders take 3-5 business days to produce from the day your order is placed, unless otherwise noted. If you know you have a shorter time frame, please let your customer care person know and we will make every effort to meet your time frame.

Can my order be shipped to multiple locations?
In most cases the answer is yes. Each individual factory has their own sets of rules for drop shipping to separate destinations and their own associated fees. Please ask your customer care representative about drop ship templates when shipping to more than 1 location. Templates must be filled out exactly as shown in order to take advantage of the lowest price in drop ship fees.

Drop ship fees do not include shipper boxes, ice (in warm weather) or shipping costs unless specifically stated on your order acknowledgement. These associated costs are additional.

Is shipping included in the cost of the products?
No. Shipping is at an additional charge.

Has my order shipped?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. After placing an order with CEShoppes please White List: @CEShoppes.com, so you will be able to receive all correspondence from our customer care representatives.

How do I track my order?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

My order never arrived
Be sure that all of the items in your order have shipped. If you received your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please verify the name of the person who signed for your packages. In most cases, your order is in your building with the person who signed for them and they have not been delivered to you yet. If your package says "delivered" and you are unable to identify the signer, call customer care at (888) 249-0420 to verify that the shipper delivered to the correct address.

What should I do if an item is missing from my shipment?
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer care for assistance.

How do I change quantities?
Please call our customer care department immediately to change quantities of an item. If your order is not in production this may be possible.

How do I cancel an item in my order or cancel my entire order? If you wish to cancel an order that is already in progress, you will need to follow up your phone call with a written email or fax to confirm cancellation.

Which Credit Cards do you accept?
We accept Visa, MasterCard, American Express, Discover. Personal checks are accepted, however, your check will need to clear our bank prior to your order being shipped. All orders are prepaid.

FOREIGN ORDERS:
Our Foreign shipment policy is as follows:
ORDERS TO CANADA, Hawaii and Alaska We accept Visa, MasterCard, American Express or Discover in US Funds. All other shipments originating outside the US or shipping outside the US requires funds to be wire transfered prior to your order shipping.

All orders shipped to Canada are subject to a Canadian tax (GST) and brokers fees on the recipients end. This tax is charged by the Canadian government and it is NOT included in your normal shipping and handling charges. It is paid on the receiving end and not the shipping side.

I am outside the U.S. and want to ship within the U.S do you take credit cards? For all orders originating in a foreign country whether they are being shipped in the U.S. or outside of the U.S are required to prepay amount due in USD via wire transfer. We will provide you with an order acknowledgment at the time of your order with the cost of the order. Production will not begin until we receive your wire.

PRICING
All product details and prices are subject to change without notice. CEShoppes is not responsible for errors in pricing, or price increases. You will receive an order acknowledgement that must be signed prior to us placing your order with the factory. The correct pricing, if incorrect on the website will be shown here. We make every effort possible to obtain correct pricing from our factories and place that pricing on the website as soon as we are notified of price changes.



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